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Jeff.Mowatt  
#1 Posted : Wednesday, May 24, 2006 6:21:42 PM(UTC)
Jeff.Mowatt
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A useful addition to the applications perhaps?

I notice you use Intellodesk for support which works well for me as a customer but some of the shareware apps look interesting, CRM-CTT for example for my small needs or a minimal version of Cerberus.

Are you planning anything in this area?

Jeff
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ChaoticSilence  
#2 Posted : Wednesday, May 24, 2006 9:48:27 PM(UTC)
ChaoticSilence
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Man
We may be able to offer SmarterTickets for free to our customers depending upon what SmarterTools say on this issue. If you want it urjently open a ticket we may have one or two licences which we will transfer to you.

SmarterTickets 5 Agent Licence.
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Jeff.Mowatt  
#3 Posted : Wednesday, May 24, 2006 10:27:56 PM(UTC)
Jeff.Mowatt
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OK Thanks, I'll check that out shortly I don't know the product.

Just testing CRM-CTT right now.

Jeff
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Jeff.Mowatt  
#4 Posted : Tuesday, May 30, 2006 6:29:36 AM(UTC)
Jeff.Mowatt
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Well, CRM-CTT installed very nicely but only got as far as producing a blank screen, so I abandoned that line of research.

Then I found Cerberus, free for 1 support team of up to 3 staff.

What might be interesting, from a web hoster's point of view is this:

http://www.cerberusweb.com/cerberus_xsp.php
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ChaoticSilence  
#5 Posted : Tuesday, May 30, 2006 7:58:33 AM(UTC)
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Man
I have already looked at this product we were quite serious about it but then we abondoned the idea.

About CRM-CTT could you please open a ticket with support. Give them the domain and directory to install it + database name + user/password of the db + Download URL of that application.

The ticket will take time but we will install it ourselves if even remotely possible.
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